Full Cups Store Policies

Shipping Policy and Delayed or Lost Orders – AKOAPP

Shipping Scope

• Shipping is currently available only within Saudi Arabia.

• Shipping to PO Boxes is not available.

• All orders are shipped from AKOAPP warehouses via Aramex.

Order Processing

• Orders are processed within 1–2 business days.

• Processing times may be extended during:

  • Sales and promotions

  • New product launches

  • Periods of high order volume

• Any delay during these periods does not automatically guarantee compensation, which may be considered on a case-by-case basis.

Delivery Time

• Estimated delivery time: 2 to 5 business days.

• Maximum delivery time: up to 7 business days.

Shipping Fees

• Flat shipping fee: 23 Saudi Riyals.

• Free shipping for orders over 99 Saudi Riyals.

Accuracy of Address Data

• The customer is responsible for providing a correct and complete delivery address.

• In case of an incorrect or incomplete address:

  • Reshipping will be at the customer's expense, or

  • A small compensation may be offered at AKOAPP's discretion.

Delayed Orders

• If an order is delayed beyond the estimated time but eventually delivered:

  • No automatic compensation will be provided.

  • If the customer files a complaint, compensation in the form of a discount code ranging from 5% to 25% may be offered, depending on the case.

Lost Orders

• An order is considered lost if 10 days have passed from the shipping date without delivery.

• The customer has the right to choose one of the following options:

  • Refund to the original payment method

  • or store credit

Delivered According to Shipping Company, But Not Received by Customer

• If the shipping company indicates that the order has been delivered:

  • An investigation will be initiated with Aramex.

  • Compensation may be offered only once.

  • In cases of repeated incidents, AKOAPP reserves the right to flag the account to prevent misuse.

General Notes

• AKOAPP is not responsible for delays resulting from:

  • Shipping company issues

  • Weather conditions

  • Public holidays

  • Any circumstances beyond its control

• This policy is subject to the laws of the Kingdom of Saudi Arabia.

Damaged or Defective Products Policy – AKOAPP

Reporting Conditions

• Reporting must be made within 24 hours of receiving the order.

• The following must be provided:

  • Video (preferred), or

  • Clear photos.

• Any report submitted after this period is not eligible for compensation.

Handling Damage

• The customer is not required to return the damaged product.

• Compensation will be one of the following options:

  • Refund

  • Store credit

  • Discount code

Partial Defects

Including:

• Scratches that do not affect product use

• Damage to accompanying accessories (spoon, straw, etc.)

In these cases:

• Only partial compensation will be offered

• Without returning the product

Return Policy – AKOAPP

Return Eligibility

Returns are accepted only if:

• Order value is 160 Saudi Riyals or more

• Request submitted within 7 days of receipt

• Product is unused and in its original condition

Shipping Costs

• If the error is from AKOAPP:

  • Product return is not required, or

  • AKOAPP covers shipping costs

• If at the customer's request (change of mind):

  • The customer bears the shipping cost

  • Original shipping fees are non-refundable

Partial Return

• Allowed only if the value of the returned products is 160 Riyals or more.

Refund and Store Credit Policy – AKOAPP

Refund Methods

• The customer has the right to choose:

  • Refund to the original payment method

  • Store credit

Important Notes

• Shipping fees are non-refundable unless the entire order is returned.

• Partial refunds can be offered without returning the product, depending on the case.

Store Credit

• Does not expire

• Non-transferable

• Refundable only at AKOAPP's discretion

Compensation and Misuse Prevention Policy – AKOAPP

Types of Compensation

• Monetary refund

• Store credit

• Discount codes

Compensation Limits

• Only one compensation per order.

• AKOAPP has the right to:

  • Refuse compensation in case of misuse

  • Suspend service for violating accounts

Force Majeure Policy – AKOAPP

AKOAPP is not responsible for delays caused by:

• Shipping company issues

• Weather conditions

• Public holidays

• Any circumstances beyond its control

Product Disclaimer – AKOAPP

• Colors may vary slightly due to screen settings.

• Minor differences in sizes or manufacturing may exist.

Customer Service – AKOAPP

• Support channels:

  • WhatsApp (primary)

  • Email

• Response time: within 24 hours

• Official channels for disputes: WhatsApp and Email

Governing Law – AKOAPP

All policies are governed by the laws of the Kingdom of Saudi Arabia.